Refund policy

At Parisenne, we want you to be fully satisfied with your purchase. If anything isn’t right, our team is here to assist you quickly and professionally.


60-Day Satisfaction Guarantee

You have 60 days from the date you receive your order to request a refund or replacement.

Please include your order number so we can assist you faster.


What Issues Are Covered

We’re happy to help if:

  • Your item arrived damaged

  • You received the wrong item

  • You experienced a quality concern

  • You changed your mind or ordered the wrong style/size

 

What We Might Request

To help our quality team improve future products, we may ask for a quick photo of:

  • Damaged items

  • Incorrect items

  • Quality concerns

This helps us improve and avoid future issues.


Refund Processing

Once processed, your refund will be sent back to your original payment method.

Processing time:

  • Credit/debit cards: 3–10 business days

  • PayPal / Shop Pay / Klarna: Often faster

 


Replacements

If you’d prefer a replacement, we’ll ship it at no extra cost.


Return Shipping

If a return is needed, our team will provide you with further instructions.


2-Year Warranty

All Parisenne items come with a 2-year warranty that covers manufacturing defects.

Simply send us your original proof of purchase.


How to Request a Refund or Replacement

Contact our support team at:

📧 support@parisenne.com

📞 +33 1 64 44 24 55